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Parimatch teams up with Esports Integrity Commission

Parimatch Holding, the international betting platform, today announces that it has entered into the Esports Integrity Commission (ESIC) to combat fraud in esports. Parimatch is already collaborating with FederBet in the fight against fraud and will now provide ESIC with betting data in order to help investigate possible cases of match-fixing and fraud. Parimatch’s membership in the ESIC underlines its belief that it is vital to promote openness and honesty in traditional sports as much as esports. According to ESIC, the number of betting alerts potentially connected to match-fixing nearly doubled between 2017 to 2018, increasing from 39 counts to 74. To oppose this and other threats to esports, ESIC continuously extends its Members and Supporters list, for which the bookmaker community is a key focus. Parimatch is a leading bookmaker in the field of esports, and continues to support esports in the CIS and Europe. In addition to a full line of esports betting, Parimatch also sponsors esports teams and recently announced its own Parimatch League in Dota2. ESIC Commissioner, Ian Smith, commented: “We are delighted to welcome Parimatch into our global anti-match fixing supporter network. To have a key betting operator, with a huge esports offering in Russian language territories, become a member is a big step forward for ESIC as we seek to expand our suspicious betting alert system. The team at Parimatch has been wonderful and very professional to work with, and we are looking forward to continuing our co-operation with them.” Head of Esports at Parimatch, Stepan Shulga, added: “Parimatch stands for complete transparency and honesty in working with its clients. We care about fair play, not only in traditional sports but also in esports, as the fastest growing and most promising category. We do not see reason for different approaches to traditional sports and esports, and respect the choice of each fan. That is why we did not hesitate to become a partner to ESIC in the fight against fraud, and thank the ESIC team for their initiative. Targeted actions aimed at identifying suspicious matches in esports can help the entire industry to be sustainable and reliable, both for people who are keen on betting and ordinary fans of esports.”

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14 November 2019

Behind the scenes: Parimatch & Conor McGregor’s press tour

Legendary UFС fighter and Parimatch brand ambassador Conor McGregor visited the CIS region for a joint press tour with Parimatch Holding in October 2019. Whilst the media continue to analyze his speeches and comments from the press conferences, his fans will remember the visit for a long time. We caught up with Tamara Babits, Deputy CMO at Parimatch, who headed up the team that organized Conor’s visit. What was the aim of a joint press tour with Conor? Our main goal was to generate excitement and interest in the Parimatch brand by highlighting the strength of our partnership with Conor. By creating hype, and giving journalists access to a superstar like Conor, we were able to reach entirely new audiences who may have never heard of Parimatch – and give a real boost to our brand awareness. What were the challenges of arranging a tour for an international superstar? We carefully prepared for the arrival of Conor, but you can’t control everything – especially the weather! We were confronted not only by extreme weather conditions but the migration service and an army of fans. Due to heavy fog in Kyiv, Conor’s plane could not land and the press conference was significantly delayed – and in order to obtain a visa for Moscow, we had to reissue Conor's passport in 2 days! The main thing is to stay calm and have a pragmatic approach. You should always be prepared with a back-up plan – although a magic wand would be nice! Were there any funny stories from Conor’s tour? Sure! We were thinking of arranging a stunt involving Conor lookalikes in the city, in order to further boost public interest in the visit. Later we abandoned this idea, but Conor's doubles co-ordinated their own appearance, which generated hype amongst the public and media alike. How does Parimatch choose its brand ambassadors? The choice of brand ambassadors should always be aligned with strategy and brand positioning. Parimatch is dynamic, courageous and international. We consider potential ambassadors by assessing their levels of recognition in the countries we operate in, how well they resonate with the spirit of the company and the influence and scale of their fan community. We are also very mindful of the preferences of our own audience. In 2018, Conor and Habib created a lot of hype around their fight. We already had our partnership in place with the UFC and were actively looking for an ambassador. Since February 2019, we have been working with Conor. Conor was the face of our new branding, announced at the same time as the ambassador deal. We are unique in the CIS betting market in this way - with a history and strong heritage going back 25 years, we still dared to radically change. How do brand ambassadors' actions affect the company’s image? Companies choose ambassadors for their image, style, and influence – and Conor’s attitude reflects our own. We chose Conor for his boldness, so we are much more flexible than other brands might be. Obviously we have our own brand guidelines and boundaries in place, which we proactively communicate to all of our ambassadors. What effect has your partnership with Conor had on the business? We’ve really seen an increase in recognition and interest in Parimatch since Conor’s tour of the CIS countries, and his announcement on returning to the octagon certainly helped! It’s a win-win collaboration, and this is backed up by a study we’ve conducted that assesses the results of our marketing activities and communications around the partnership. Reveal the secret - who is the next brand ambassador? We will continue to surprise and build brand loyalty by choosing bold characters and influential voices to be our ambassadors. We regularly analyze the preferences of our customers and keep them on our radar. I won’t reveal the secret, but I’ll hint - we are currently in negotiations with Hollywood.

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14 November 2019

Behind the scenes: Parimatch & Conor McGregor’s press tour

Legendary UFС fighter and Parimatch brand ambassador Conor McGregor visited the CIS region for a joint press tour with Parimatch Holding in October 2019. Whilst the media continue to analyze his speeches and comments from the press conferences, his fans will remember the visit for a long time. We caught up with Tamara Babits, Deputy CMO at Parimatch, who headed up the team that organized Conor’s visit. What was the aim of a joint press tour with Conor? Our main goal was to generate excitement and interest in the Parimatch brand by highlighting the strength of our partnership with Conor. By creating hype, and giving journalists access to a superstar like Conor, we were able to reach entirely new audiences who may have never heard of Parimatch – and give a real boost to our brand awareness. What were the challenges of arranging a tour for an international superstar? We carefully prepared for the arrival of Conor, but you can’t control everything – especially the weather! We were confronted not only by extreme weather conditions but the migration service and an army of fans. Due to heavy fog in Kyiv, Conor’s plane could not land and the press conference was significantly delayed – and in order to obtain a visa for Moscow, we had to reissue Conor's passport in 2 days! The main thing is to stay calm and have a pragmatic approach. You should always be prepared with a back-up plan – although a magic wand would be nice! Were there any funny stories from Conor’s tour? Sure! We were thinking of arranging a stunt involving Conor lookalikes in the city, in order to further boost public interest in the visit. Later we abandoned this idea, but Conor's doubles co-ordinated their own appearance, which generated hype amongst the public and media alike. How does Parimatch choose its brand ambassadors? The choice of brand ambassadors should always be aligned with strategy and brand positioning. Parimatch is dynamic, courageous and international. We consider potential ambassadors by assessing their levels of recognition in the countries we operate in, how well they resonate with the spirit of the company and the influence and scale of their fan community. We are also very mindful of the preferences of our own audience. In 2018, Conor and Habib created a lot of hype around their fight. We already had our partnership in place with the UFC and were actively looking for an ambassador. Since February 2019, we have been working with Conor. Conor was the face of our new branding, announced at the same time as the ambassador deal. We are unique in the CIS betting market in this way - with a history and strong heritage going back 25 years, we still dared to radically change. How do brand ambassadors' actions affect the company’s image? Companies choose ambassadors for their image, style, and influence – and Conor’s attitude reflects our own. We chose Conor for his boldness, so we are much more flexible than other brands might be. Obviously we have our own brand guidelines and boundaries in place, which we proactively communicate to all of our ambassadors. What effect has your partnership with Conor had on the business? We’ve really seen an increase in recognition and interest in Parimatch since Conor’s tour of the CIS countries, and his announcement on returning to the octagon certainly helped! It’s a win-win collaboration, and this is backed up by a study we’ve conducted that assesses the results of our marketing activities and communications around the partnership. Reveal the secret - who is the next brand ambassador? We will continue to surprise and build brand loyalty by choosing bold characters and influential voices to be our ambassadors. We regularly analyze the preferences of our customers and keep them on our radar. I won’t reveal the secret, but I’ll hint - we are currently in negotiations with Hollywood.

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11 November 2019

Parimatch`s New Epic Story with Conor McGregor

On the 8th of November 2019, Parimatch, the international betting holding, has launched a new advertising campaign featuring cult athlete and brand ambassador Conor McGregor. The campaign, titled “A new epic story” features 15 action shots of Conor, which can be seen on billboards across the CIS region. McGregor also features in a short video, created by Canadian director Angelo Merten and French cameraman Charlie Bravo. Filming for the campaign lasted for three days and took place in Dublin and Kyiv. "It is impossible to put Conor's personality into words, and also impossible to remain indifferent to him. In his advertising campaign for Parimatch he was true to himself - unpredictable and brutal, but always reliable and charged to win" said Parimatch CEO Sergey Portnov. The new campaign comes hot on the heels of McGregor’s first trip to Ukraine in October, where Parimatch hosted a press conference in the MMA legend’s honor. Conor McGregor has a two-year personal endorsement deal with Parimatch across the CIS region. As part of the agreement, the sporting icon collaborates on promotional content and consumer activations. McGregor joins global boxing icon Mike Tyson, UFC stars Alexey Oleynik, Petr Yan and the Shevchenko sisters in Parimatch’s stable of brand ambassadors.     [video width="1280" height="720" mp4="https://parimatch.global/wp-content/uploads/2019-11-11-15.24.46.mp4"]

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11 November 2019

Parimatch`s New Epic Story with Conor McGregor

On the 8th of November 2019, Parimatch, the international betting holding, has launched a new advertising campaign featuring cult athlete and brand ambassador Conor McGregor. The campaign, titled “A new epic story” features 15 action shots of Conor, which can be seen on billboards across the CIS region. McGregor also features in a short video, created by Canadian director Angelo Merten and French cameraman Charlie Bravo. Filming for the campaign lasted for three days and took place in Dublin and Kyiv. "It is impossible to put Conor's personality into words, and also impossible to remain indifferent to him. In his advertising campaign for Parimatch he was true to himself - unpredictable and brutal, but always reliable and charged to win" said Parimatch CEO Sergey Portnov. The new campaign comes hot on the heels of McGregor’s first trip to Ukraine in October, where Parimatch hosted a press conference in the MMA legend’s honor. Conor McGregor has a two-year personal endorsement deal with Parimatch across the CIS region. As part of the agreement, the sporting icon collaborates on promotional content and consumer activations. McGregor joins global boxing icon Mike Tyson, UFC stars Alexey Oleynik, Petr Yan and the Shevchenko sisters in Parimatch’s stable of brand ambassadors.     [video width="1280" height="720" mp4="https://parimatch.global/wp-content/uploads/2019-11-11-15.24.46.mp4"]

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04 November 2019

Breathing life into Parimatch’s personality

How sponsorship deals can help communicate a brand’s core values. Any self-respecting brand has a corporate mission, its own philosophy, and values, which help to build brand love with its customers. But it isn’t enough to just rely on the written word to bring a brand’s personality to life, it is too impersonal, and frankly quite boring! Instead, it is key to attract well known and respected names and personalities who embody the same philosophies as the brand and lives and breathes the same values. But how do you make these kinds of partnerships work, and what do they cost? Asking sporting megastar Conor McGregor to be the face of your advertising campaign does not come cheap. He is one of the top 5 sports stars in the world when it comes to social media presence, with tens of millions of eyeballs watching his every move online. Signing one partnership with McGregor costs around the same amount as it would to partner with the entire UFC MMA Association. It seems crazy that the impact is the same for a whole sporting community as it is for one athlete, but when it comes to somebody like McGregor, his legion of fans makes the investment worthwhile. “A sponsorship deal can be compared to decorating a new apartment. You bought a new apartment, it is cool, of course, but by decorating it the way you want it makes it even better, and more personal to you. Similarly, with a sponsorship deal, you need to put some money aside to make sure that it personal to the brand.” - Ivan Liashenko, CMO. Earlier this year we agreed on a brand partnership with Mike Tyson. What he brings to the table is slightly different from McGregor. He may not have the same online influence, but in our key markets, he is famous for being an ultimate global sporting icon. We wanted to associate the brand with somebody with longevity as a winning legend, embodying the Parimatch fighting spirit but in a different way. For Parimatch, associating ourselves with global sporting superstars like Tyson and McGregor has helped raise our profile internationally, particularly in markets we don’t have operations in. It takes years to measure the success of sponsorship deals, but agreements with superstars like Tyson and McGregor have already indicated to us that our customers associate Parimatch with being a serious international betting brand, fired up to win.

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04 November 2019

Breathing life into Parimatch’s personality

How sponsorship deals can help communicate a brand’s core values. Any self-respecting brand has a corporate mission, its own philosophy, and values, which help to build brand love with its customers. But it isn’t enough to just rely on the written word to bring a brand’s personality to life, it is too impersonal, and frankly quite boring! Instead, it is key to attract well known and respected names and personalities who embody the same philosophies as the brand and lives and breathes the same values. But how do you make these kinds of partnerships work, and what do they cost? Asking sporting megastar Conor McGregor to be the face of your advertising campaign does not come cheap. He is one of the top 5 sports stars in the world when it comes to social media presence, with tens of millions of eyeballs watching his every move online. Signing one partnership with McGregor costs around the same amount as it would to partner with the entire UFC MMA Association. It seems crazy that the impact is the same for a whole sporting community as it is for one athlete, but when it comes to somebody like McGregor, his legion of fans makes the investment worthwhile. “A sponsorship deal can be compared to decorating a new apartment. You bought a new apartment, it is cool, of course, but by decorating it the way you want it makes it even better, and more personal to you. Similarly, with a sponsorship deal, you need to put some money aside to make sure that it personal to the brand.” - Ivan Liashenko, CMO. Earlier this year we agreed on a brand partnership with Mike Tyson. What he brings to the table is slightly different from McGregor. He may not have the same online influence, but in our key markets, he is famous for being an ultimate global sporting icon. We wanted to associate the brand with somebody with longevity as a winning legend, embodying the Parimatch fighting spirit but in a different way. For Parimatch, associating ourselves with global sporting superstars like Tyson and McGregor has helped raise our profile internationally, particularly in markets we don’t have operations in. It takes years to measure the success of sponsorship deals, but agreements with superstars like Tyson and McGregor have already indicated to us that our customers associate Parimatch with being a serious international betting brand, fired up to win.

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Conor McGregor discusses fight plans at Parimatch event

Parimatch hosted MMA superstar and Parimatch brand ambassador Conor McGregor, the sporting icon’s first visit. During a packed press conference, McGregor spoke candidly about the prospect of fighting the winner of the upcoming Jorge Masvidal v Nate Diaz bout, lessons learned from his fight with Khabib Nurmagomedov, his whiskey brand Proper Twelve as well as the importance of charity work. “I am very happy to be in Ukraine. The first thing I noticed was the amount of Parimatch adverts at the airport and around the city with my face on them, which is really motivating. I chose to collaborate with Parimatch because they are ambitious and cool. Ukrainian sport, in particular, boxing, is a global phenomenon. Fighters such as Lomachenko and Usyk are a real stand out stars for me.” -Conor McGregor Following the press conference, McGregor spent time meeting with children at a sporting tournament organized by Parimatch Foundation, a non-profit organization that delivers Parimatch’s corporate social responsibility (CSR) strategy. The Foundation funds and support charities and projects which improve children’s health and happiness through sport in the communities where Parimatch operates. “Conor McGregor is an undisputed superstar in and out of the ring with a huge global fanbase and I am delighted that we have been able to bring him to Ukraine. As one of the main patrons of sports in Ukraine, Parimatch seeks to inspire sports enthusiasts and amateurs, and what better way to do this than by bringing the fighting spirit of Conor McGregor to the people.” -Sergey Portnov, Parimatch CEO Not only is McGregor a megastar athlete, but also a savvy business man – a perfect example of how the same attributes are required in the sports arena as well as the business world. It is this blend of sporting prowess, determination to win and business acumen which makes the MMA hero a natural fit for Parimatch’s team of legendary brand ambassadors, which also includes global boxing icon Mike Tyson, UFC stars Alexey Oleynik, Petr Yan and the Shevchenko sisters.

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Conor McGregor discusses fight plans at Parimatch event

Parimatch hosted MMA superstar and Parimatch brand ambassador Conor McGregor, the sporting icon’s first visit. During a packed press conference, McGregor spoke candidly about the prospect of fighting the winner of the upcoming Jorge Masvidal v Nate Diaz bout, lessons learned from his fight with Khabib Nurmagomedov, his whiskey brand Proper Twelve as well as the importance of charity work. “I am very happy to be in Ukraine. The first thing I noticed was the amount of Parimatch adverts at the airport and around the city with my face on them, which is really motivating. I chose to collaborate with Parimatch because they are ambitious and cool. Ukrainian sport, in particular, boxing, is a global phenomenon. Fighters such as Lomachenko and Usyk are a real stand out stars for me.” -Conor McGregor Following the press conference, McGregor spent time meeting with children at a sporting tournament organized by Parimatch Foundation, a non-profit organization that delivers Parimatch’s corporate social responsibility (CSR) strategy. The Foundation funds and support charities and projects which improve children’s health and happiness through sport in the communities where Parimatch operates. “Conor McGregor is an undisputed superstar in and out of the ring with a huge global fanbase and I am delighted that we have been able to bring him to Ukraine. As one of the main patrons of sports in Ukraine, Parimatch seeks to inspire sports enthusiasts and amateurs, and what better way to do this than by bringing the fighting spirit of Conor McGregor to the people.” -Sergey Portnov, Parimatch CEO Not only is McGregor a megastar athlete, but also a savvy business man – a perfect example of how the same attributes are required in the sports arena as well as the business world. It is this blend of sporting prowess, determination to win and business acumen which makes the MMA hero a natural fit for Parimatch’s team of legendary brand ambassadors, which also includes global boxing icon Mike Tyson, UFC stars Alexey Oleynik, Petr Yan and the Shevchenko sisters.

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21 October 2019

Being a good corporate citizen. Parimatch Foundation

Chairwoman of the Parimatch Foundation, Katerina Belorusskaya, shares her views on the importance of corporate citizenship and what it means to her The Parimatch Foundation was created as a vehicle for Parimatch’s corporate citizenship activities and agenda. For me, corporate citizenship is not only an institution’s responsible attitude to its service offering, customers, partners, and employees but its contribution to the communities within which it operates. Therefore, whilst responsible gambling is central to Parimatch’s corporate citizenship efforts, the company is also committed to solving acute societal problems, through regular interaction with the community. At Parimatch, we are proud of the fact that we have committed to helping the community on our own accord – not because a law or regulation obliges us to do so. Parimatch predominantly operates in the CIS markets, where companies do not face strict obligations regarding corporate citizenship. Rather, we feel that helping others is a moral duty. The company acts without wanting or expecting anything back and relishes the feeling of having helped others altruistically. For Parimatch, corporate citizenship consists of three separate elements – people, future generations and profits. Firstly, people. We treat our employees as though they are family, by caring about their well-being and by educating them on the importance of contributing to society. Secondly, future generations. The Parimatch Foundation operates in three areas relating to future generations – sport, education, and the environment. In terms of sport, Parimatch prides itself on helping to develop children’s sports. As for education, our aim is to ensure that every child has access to it. Regarding the environment, Parimatch is keen to implement strategies that will save the planet – meaning that future generations can rest in the knowledge that they reside in a sustainable environment. The final element of Parimatch’s corporate citizenship efforts relates to profits. Profits are integral to the livelihoods of Parimatch employees because it is out of these profits that employee wages are paid. In addition, profits can be used to invest in the local community. The greater the company’s profit, the greater its propensity to contribute towards the community. This very fact motivates Parimatch employees to be the most productive they can be. And the benefits of corporate citizenship do not stop there. Through our extensive corporate citizenship efforts, Parimatch is gaining a reputation for being a responsible bookmaking company – which has broadened our customer demographic. Moreover, our efforts have meant that we are gaining a reputation for being a reliable and supportive employer – which has broadened the pool of talent applying to the company for employment. Corporate citizenship efforts mean that Parimatch, a gambling and betting company, is being considered a community leader by customers and employees alike – a laudable feat. We do not deny that gambling addiction is a real issue, but we are making sustained efforts to educate customers about the purpose of betting, which is a source of entertainment and distraction – much like sporting pursuits and other hobbies. Of course, there is a link between corporate citizenship and commercial success – especially when it comes to corporate reputation. In our sector and the regions in which we operate, it is essential to build a reputation for being a responsible bookmaker. This is important for customers, potential employees, and potential partners. At Parimatch, we remain focused on expanding on the work that the Parimatch Foundation has achieved to date, as we strive to deliver a positive impact to the societies in which we operate.

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21 October 2019

Being a good corporate citizen. Parimatch Foundation

Chairwoman of the Parimatch Foundation, Katerina Belorusskaya, shares her views on the importance of corporate citizenship and what it means to her The Parimatch Foundation was created as a vehicle for Parimatch’s corporate citizenship activities and agenda. For me, corporate citizenship is not only an institution’s responsible attitude to its service offering, customers, partners, and employees but its contribution to the communities within which it operates. Therefore, whilst responsible gambling is central to Parimatch’s corporate citizenship efforts, the company is also committed to solving acute societal problems, through regular interaction with the community. At Parimatch, we are proud of the fact that we have committed to helping the community on our own accord – not because a law or regulation obliges us to do so. Parimatch predominantly operates in the CIS markets, where companies do not face strict obligations regarding corporate citizenship. Rather, we feel that helping others is a moral duty. The company acts without wanting or expecting anything back and relishes the feeling of having helped others altruistically. For Parimatch, corporate citizenship consists of three separate elements – people, future generations and profits. Firstly, people. We treat our employees as though they are family, by caring about their well-being and by educating them on the importance of contributing to society. Secondly, future generations. The Parimatch Foundation operates in three areas relating to future generations – sport, education, and the environment. In terms of sport, Parimatch prides itself on helping to develop children’s sports. As for education, our aim is to ensure that every child has access to it. Regarding the environment, Parimatch is keen to implement strategies that will save the planet – meaning that future generations can rest in the knowledge that they reside in a sustainable environment. The final element of Parimatch’s corporate citizenship efforts relates to profits. Profits are integral to the livelihoods of Parimatch employees because it is out of these profits that employee wages are paid. In addition, profits can be used to invest in the local community. The greater the company’s profit, the greater its propensity to contribute towards the community. This very fact motivates Parimatch employees to be the most productive they can be. And the benefits of corporate citizenship do not stop there. Through our extensive corporate citizenship efforts, Parimatch is gaining a reputation for being a responsible bookmaking company – which has broadened our customer demographic. Moreover, our efforts have meant that we are gaining a reputation for being a reliable and supportive employer – which has broadened the pool of talent applying to the company for employment. Corporate citizenship efforts mean that Parimatch, a gambling and betting company, is being considered a community leader by customers and employees alike – a laudable feat. We do not deny that gambling addiction is a real issue, but we are making sustained efforts to educate customers about the purpose of betting, which is a source of entertainment and distraction – much like sporting pursuits and other hobbies. Of course, there is a link between corporate citizenship and commercial success – especially when it comes to corporate reputation. In our sector and the regions in which we operate, it is essential to build a reputation for being a responsible bookmaker. This is important for customers, potential employees, and potential partners. At Parimatch, we remain focused on expanding on the work that the Parimatch Foundation has achieved to date, as we strive to deliver a positive impact to the societies in which we operate.

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21 October 2019

Parimatch going for gold with SBC Sponsorship of the Year Award

Sponsorship lies at the heart of Parimatch’s international marketing and brand strategy, and in the space of just one year, two of the most iconic sporting names in history have joined the Parimatch brand family. Conor McGregor and Mike Tyson embody Parimatch’s fighting spirit – and both partnerships have put Parimatch on the international stage, proving that some of the biggest names in the sport are ready to place their bets on Parimatch. The Notorious Following the launch of Parimatch’s dynamic new brand look in February, Parimatch announced MMA superstar Conor McGregor as its first ambassador, who would represent the brand across the CIS region and Cyprus. The ambassador deal was activated at ICE 2019, communicated via a video screening at the event and a multi-channel campaign incorporating billboards, digital and print adverts and social media collaborations, to ensure as many audiences as possible were reached across the CIS and beyond. As part of the personal endorsement deal, Parimatch and the Irish fighter collaborate on promotional and consumer activations across digital platforms. A video of Parimatch’s very own CEO, Sergey Portnov, practicing his fighting skills with Conor McGregor, is the latest in a series of content that will be pushed out on Parimatch channels as part of the brand partnership. It is very rare to see such a high profile fighter jump in the ring for a play fight! The face of the new look Parimatch, McGregor has gone on to be featured in adverts which have run in ten countries including Ukraine, Russia, Belarus, Cyprus, Kazakhstan, Uzbekistan, Azerbaijan, Tajikistan and Turkmenistan, reaching an audience of 211,644,753 – demonstrating the huge scale of the partnership in Parimatch’s key markets. Parimatch’s “Fired up to win” marketing campaign featuring McGregor has showcased the brand’s character and resonated widely with audiences – boosting the number of active players and turnover. Iron Mike Tyson Following the booming success of the McGregor deal, Parimatch announced this July that Mike Tyson was to join their team sheet of iconic ambassadors. The boxing legend will be featuring in Parimatch’s brand activations and advertising across the CIS region and Cyprus. The boxing legend requires no introduction, but as the undisputed world champion of professional boxing, and the highest-paid heavyweight boxer in history, it was a major milestone in Parimatch’s corporate history that Tyson chose to put his name to the Parimatch brand. This 12-month personal endorsement deal was announced with a major press conference and party attended by over 100 journalists from major media outlets. The conference was broadcast across 30 news channels, creating 214,269,334 media impressions across 4 countries. The partnership was kicked off in style, with a viral video published by Parimatch. Leveraging the bottle cap challenge, popular on social media during the month of July, Parimatch teamed up with Mike Tyson to create a branded video of him completing the challenge with a powerful left hook. The video has already been viewed by a staggering 2.2 million people on social media – with no signs of abating! The appointment of real fighters and icons as brand ambassadors not only complements Parimatch’s rebooted branding but is central to Parimatch’s ambitious approach to marketing, which is driven by the mission to offer the best quality entertainment products to a growing global community of risk-takers.

Read more
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21 October 2019

Parimatch going for gold with SBC Sponsorship of the Year Award

Sponsorship lies at the heart of Parimatch’s international marketing and brand strategy, and in the space of just one year, two of the most iconic sporting names in history have joined the Parimatch brand family. Conor McGregor and Mike Tyson embody Parimatch’s fighting spirit – and both partnerships have put Parimatch on the international stage, proving that some of the biggest names in the sport are ready to place their bets on Parimatch. The Notorious Following the launch of Parimatch’s dynamic new brand look in February, Parimatch announced MMA superstar Conor McGregor as its first ambassador, who would represent the brand across the CIS region and Cyprus. The ambassador deal was activated at ICE 2019, communicated via a video screening at the event and a multi-channel campaign incorporating billboards, digital and print adverts and social media collaborations, to ensure as many audiences as possible were reached across the CIS and beyond. As part of the personal endorsement deal, Parimatch and the Irish fighter collaborate on promotional and consumer activations across digital platforms. A video of Parimatch’s very own CEO, Sergey Portnov, practicing his fighting skills with Conor McGregor, is the latest in a series of content that will be pushed out on Parimatch channels as part of the brand partnership. It is very rare to see such a high profile fighter jump in the ring for a play fight! The face of the new look Parimatch, McGregor has gone on to be featured in adverts which have run in ten countries including Ukraine, Russia, Belarus, Cyprus, Kazakhstan, Uzbekistan, Azerbaijan, Tajikistan and Turkmenistan, reaching an audience of 211,644,753 – demonstrating the huge scale of the partnership in Parimatch’s key markets. Parimatch’s “Fired up to win” marketing campaign featuring McGregor has showcased the brand’s character and resonated widely with audiences – boosting the number of active players and turnover. Iron Mike Tyson Following the booming success of the McGregor deal, Parimatch announced this July that Mike Tyson was to join their team sheet of iconic ambassadors. The boxing legend will be featuring in Parimatch’s brand activations and advertising across the CIS region and Cyprus. The boxing legend requires no introduction, but as the undisputed world champion of professional boxing, and the highest-paid heavyweight boxer in history, it was a major milestone in Parimatch’s corporate history that Tyson chose to put his name to the Parimatch brand. This 12-month personal endorsement deal was announced with a major press conference and party attended by over 100 journalists from major media outlets. The conference was broadcast across 30 news channels, creating 214,269,334 media impressions across 4 countries. The partnership was kicked off in style, with a viral video published by Parimatch. Leveraging the bottle cap challenge, popular on social media during the month of July, Parimatch teamed up with Mike Tyson to create a branded video of him completing the challenge with a powerful left hook. The video has already been viewed by a staggering 2.2 million people on social media – with no signs of abating! The appointment of real fighters and icons as brand ambassadors not only complements Parimatch’s rebooted branding but is central to Parimatch’s ambitious approach to marketing, which is driven by the mission to offer the best quality entertainment products to a growing global community of risk-takers.

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21 October 2019

Game time: Parimatch shortlisted for SBC Marketing Campaign of the Year

Over the past year, Parimatch has launched several campaigns that generated huge public interest and buzz. Parimatch dares to be different – and as a brand, does not shy away from being bold and making a statement, which helps the business to stand out from the crowd. We are always willing to take a risk to ensure we stay ahead of the trend, and that goes for our marketing campaigns too. In particular, one campaign we delivered this year really encapsulated this approach… The Game of Sports To capitalize on the buzz around the final season of Game of Thrones, Parimatch launched the ‘Game of Sports’ campaign in April. Customers were encouraged to join one of three houses, and play in weekly competitions over the course of the six weeks that the series was broadcast. Players could compete against other houses by betting on any three of the sporting categories selected for that week. There were also special Game of Thrones bets which were worth double points. At the end of the series, the house with the most points was awarded a prize. The objectives of the campaign were to increase revenue from Parimatch’s existing user base by encouraging betting on different sports and entertainment, as well as attracting new users interested in betting on and the following entertainment. The result of the campaign was phenomenal - 8% of our customers signed up to the initiative, and these customers increased the amounts of bets they placed by 6%. These customers’ activity on new sports and categories increased by 38% during the period as well. Overall, the campaign generated an 8.4% increase in turnover for the business and reached over 10 million people on social media – demonstrating that big bets can pay off.

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21 October 2019

Game time: Parimatch shortlisted for SBC Marketing Campaign of the Year

Over the past year, Parimatch has launched several campaigns that generated huge public interest and buzz. Parimatch dares to be different – and as a brand, does not shy away from being bold and making a statement, which helps the business to stand out from the crowd. We are always willing to take a risk to ensure we stay ahead of the trend, and that goes for our marketing campaigns too. In particular, one campaign we delivered this year really encapsulated this approach… The Game of Sports To capitalize on the buzz around the final season of Game of Thrones, Parimatch launched the ‘Game of Sports’ campaign in April. Customers were encouraged to join one of three houses, and play in weekly competitions over the course of the six weeks that the series was broadcast. Players could compete against other houses by betting on any three of the sporting categories selected for that week. There were also special Game of Thrones bets which were worth double points. At the end of the series, the house with the most points was awarded a prize. The objectives of the campaign were to increase revenue from Parimatch’s existing user base by encouraging betting on different sports and entertainment, as well as attracting new users interested in betting on and the following entertainment. The result of the campaign was phenomenal - 8% of our customers signed up to the initiative, and these customers increased the amounts of bets they placed by 6%. These customers’ activity on new sports and categories increased by 38% during the period as well. Overall, the campaign generated an 8.4% increase in turnover for the business and reached over 10 million people on social media – demonstrating that big bets can pay off.

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21 October 2019

Parimatch makes shortlist for SBC’s Esports Operator of the Year

Stepan Shulga, Head of Esports shares his insights To even be nominated for SBC’s eSports Operator of the Year Award indicates that our company is in tune with modern trends, and is always on the front foot when it comes to new ways to grow the business. E-sports, for the traditional betting industry, is still a new frontier, and it was only a couple of years ago that the move into eSports betting was seen as a bold experiment for a legacy bookmaker like Parimatch. However, Parimatch’s agility, forward-looking vision and fighting spirit saw the business tackle the challenge head on and deliver some great results. Seizing the opportunity of the rise of eSports Once Parimatch’s leadership recognised the commercial opportunities in eSports, we built a new department at Parimatch to focus specifically on developing our eSports marketing and product offer. We decided to pursue a non-traditional strategy and didn’t employ people who had experience in betting marketing and products, but instead turned to experts from the eSports industry itself. This approach meant that over a relatively short period of time, we were able to achieve extraordinary growth. The team of 20 focus solely on eSports, providing us with a distinct competitive advantage. The function of Parimatch’s own trading department in eSports provides flexibility and the ability to independently include events in a betting line that would be of interest to our customers. Data-led decision making We conduct an in-depth analysis of our eSports customers to establish what they need from us and to provide them with the ultimate betting experience. This is particularly helpful as Parimatch’s eSports player's profile differs from the majority of players of other betting companies. We also identified the most popular computer games in the regions of our presence to give us the highest conversion. For example, the world-famous game League of Legends is not popular among Russian-speaking users, so we focus on other games that are more likely to be of interest to this group of customers. Winning partnerships The most recent stage of our push into eSports was the launch of a brand campaign to help increase awareness of Parimatch. As part of this campaign, Parimatch became the sponsor of the most recognizable DOTA2 team in the world - the Virtus.pro team. Parimatch partners with many e-sports events, including the Forge of Masters CS: GO tournament from WePlay operator, which has its own Dota2 League from the organizers of Epic Events and Ruhub studio. We also have long-term relations with the leading e-sports holding in Russia – Esforce. These partnerships have boosted loyalty towards the Parimatch brand, and have increased our customer base. More recently, at this years’ famous The International competition in Shanghai, over 55,000 players chose to place just shy of a million bets with us, clearly demonstrating that Parimatch is a leading betting brand in the burgeoning eSports arena.

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21 October 2019

Parimatch makes shortlist for SBC’s Esports Operator of the Year

Stepan Shulga, Head of Esports shares his insights To even be nominated for SBC’s eSports Operator of the Year Award indicates that our company is in tune with modern trends, and is always on the front foot when it comes to new ways to grow the business. E-sports, for the traditional betting industry, is still a new frontier, and it was only a couple of years ago that the move into eSports betting was seen as a bold experiment for a legacy bookmaker like Parimatch. However, Parimatch’s agility, forward-looking vision and fighting spirit saw the business tackle the challenge head on and deliver some great results. Seizing the opportunity of the rise of eSports Once Parimatch’s leadership recognised the commercial opportunities in eSports, we built a new department at Parimatch to focus specifically on developing our eSports marketing and product offer. We decided to pursue a non-traditional strategy and didn’t employ people who had experience in betting marketing and products, but instead turned to experts from the eSports industry itself. This approach meant that over a relatively short period of time, we were able to achieve extraordinary growth. The team of 20 focus solely on eSports, providing us with a distinct competitive advantage. The function of Parimatch’s own trading department in eSports provides flexibility and the ability to independently include events in a betting line that would be of interest to our customers. Data-led decision making We conduct an in-depth analysis of our eSports customers to establish what they need from us and to provide them with the ultimate betting experience. This is particularly helpful as Parimatch’s eSports player's profile differs from the majority of players of other betting companies. We also identified the most popular computer games in the regions of our presence to give us the highest conversion. For example, the world-famous game League of Legends is not popular among Russian-speaking users, so we focus on other games that are more likely to be of interest to this group of customers. Winning partnerships The most recent stage of our push into eSports was the launch of a brand campaign to help increase awareness of Parimatch. As part of this campaign, Parimatch became the sponsor of the most recognizable DOTA2 team in the world - the Virtus.pro team. Parimatch partners with many e-sports events, including the Forge of Masters CS: GO tournament from WePlay operator, which has its own Dota2 League from the organizers of Epic Events and Ruhub studio. We also have long-term relations with the leading e-sports holding in Russia – Esforce. These partnerships have boosted loyalty towards the Parimatch brand, and have increased our customer base. More recently, at this years’ famous The International competition in Shanghai, over 55,000 players chose to place just shy of a million bets with us, clearly demonstrating that Parimatch is a leading betting brand in the burgeoning eSports arena.

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15 October 2019

Parimatch is in the running for SBC’s Employer of the Year Award

In it to win it: Why Parimatch is in the running for SBC’s Employer of the Year Award Parimatch is more than just a workplace. We have successfully created a culture where colleagues not only enjoy their jobs but believe in Parimatch’s values and are empowered to improve their professional and personal development. This has been created by focusing on sharing and communicating the values and direction of the business and running an extensive program of an active lifestyle and professional training initiatives. «It’s very exciting to participate in such a nomination. We do not think about recognition and awards in our everyday work, we simply do things to make the people around us happy. Work takes so much attention and time of our lives, so it is vital for us to make the workspace the kind of space everyone would like to return to, to be at and run towards the common goal. Awards are the general recognition and, if you like, the proof of the fact that we are moving in the right direction, that we are doing things that really change the lives of our people for the better. And we would like to give more and more reasons for our employees to be proud of us!» Tatiana Davydova, CHRO Parimatch is more than a betting provider for our customers, it is a lifestyle choice We share that belief as an employer. We aim to make working with Parimatch more than a job, it should be a positive part of an employee’s lifestyle. We strive to ensure that colleagues not only enjoy their jobs but believe in Parimatch’s values and are empowered to improve their professional and personal development so that they can reach their full potential. Our anonymous internal employee survey conducted in May 2019, completed by over 1600 colleagues, demonstrates that we are doing a lot to develop our desired working culture. The findings show that among the employees, 95.7% are ready to recommend the company as a good employer; 71.8% chose teamwork as a key advantage in the company; 87% received over the last year the opportunity to acquire new knowledge and new professional skills; 81% feel their value for the company and constantly receive recognition of this value; 91.5% share the company values and 81% of employees are ready to act as an ambassador of the company. Developing a positive workplace culture Central to our approach is open, transparent and regular communication. Every six months we host PM GO, an internal strategic session, where we gather to discuss recent results, achievements and future plans, inviting our partners and hosting host employee representatives from all countries at large-scale gatherings. Between these bi-annual sessions, Parimatch’s senior management publish vlogs, where they share their latest thoughts and insights with the entire Parimatch workforce. We recently also launched a work-life balance programme called WR1. A program for employees to improve their skills and develop various spheres of their life through providing an opportunity to experience workshops, lectures and sports activities led by high-quality specialists and coaches. Work life balance Our focus on promoting a balanced healthy and social lifestyle doesn’t stop there. The values of a healthy lifestyle, ‘clean living’ are being actively integrated into the everyday life of Parimatch’s employees. These include initiatives such as the PM Running Club for those who are fans of running and jogging, regular hiking in the mountains, yoga and mindfulness workshops, corporate football, volleyball tournaments, bicycle rides and many more. As part of our employee engagement initiatives, every summer we organize and host the Parimatch Summer Camp for all employees, which includes an obstacle course race and sporting activities. Investing in our people Since the start of 2019, we have delivered 1,300 hours of education across 53 unique pieces of training through Parimatch’s Corporate University initiative, including specialized courses on bookmaking, sports, software and language classes. In everything we do, we strive to demonstrate that Parimatch is more than a workplace, and we are excited to further integrate all new joiners to the team so that they also quickly believe in, and are empowered by, our unique culture.

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15 October 2019

Parimatch is in the running for SBC’s Employer of the Year Award

In it to win it: Why Parimatch is in the running for SBC’s Employer of the Year Award Parimatch is more than just a workplace. We have successfully created a culture where colleagues not only enjoy their jobs but believe in Parimatch’s values and are empowered to improve their professional and personal development. This has been created by focusing on sharing and communicating the values and direction of the business and running an extensive program of an active lifestyle and professional training initiatives. «It’s very exciting to participate in such a nomination. We do not think about recognition and awards in our everyday work, we simply do things to make the people around us happy. Work takes so much attention and time of our lives, so it is vital for us to make the workspace the kind of space everyone would like to return to, to be at and run towards the common goal. Awards are the general recognition and, if you like, the proof of the fact that we are moving in the right direction, that we are doing things that really change the lives of our people for the better. And we would like to give more and more reasons for our employees to be proud of us!» Tatiana Davydova, CHRO Parimatch is more than a betting provider for our customers, it is a lifestyle choice We share that belief as an employer. We aim to make working with Parimatch more than a job, it should be a positive part of an employee’s lifestyle. We strive to ensure that colleagues not only enjoy their jobs but believe in Parimatch’s values and are empowered to improve their professional and personal development so that they can reach their full potential. Our anonymous internal employee survey conducted in May 2019, completed by over 1600 colleagues, demonstrates that we are doing a lot to develop our desired working culture. The findings show that among the employees, 95.7% are ready to recommend the company as a good employer; 71.8% chose teamwork as a key advantage in the company; 87% received over the last year the opportunity to acquire new knowledge and new professional skills; 81% feel their value for the company and constantly receive recognition of this value; 91.5% share the company values and 81% of employees are ready to act as an ambassador of the company. Developing a positive workplace culture Central to our approach is open, transparent and regular communication. Every six months we host PM GO, an internal strategic session, where we gather to discuss recent results, achievements and future plans, inviting our partners and hosting host employee representatives from all countries at large-scale gatherings. Between these bi-annual sessions, Parimatch’s senior management publish vlogs, where they share their latest thoughts and insights with the entire Parimatch workforce. We recently also launched a work-life balance programme called WR1. A program for employees to improve their skills and develop various spheres of their life through providing an opportunity to experience workshops, lectures and sports activities led by high-quality specialists and coaches. Work life balance Our focus on promoting a balanced healthy and social lifestyle doesn’t stop there. The values of a healthy lifestyle, ‘clean living’ are being actively integrated into the everyday life of Parimatch’s employees. These include initiatives such as the PM Running Club for those who are fans of running and jogging, regular hiking in the mountains, yoga and mindfulness workshops, corporate football, volleyball tournaments, bicycle rides and many more. As part of our employee engagement initiatives, every summer we organize and host the Parimatch Summer Camp for all employees, which includes an obstacle course race and sporting activities. Investing in our people Since the start of 2019, we have delivered 1,300 hours of education across 53 unique pieces of training through Parimatch’s Corporate University initiative, including specialized courses on bookmaking, sports, software and language classes. In everything we do, we strive to demonstrate that Parimatch is more than a workplace, and we are excited to further integrate all new joiners to the team so that they also quickly believe in, and are empowered by, our unique culture.

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11 October 2019

Parimatch and APOEL to join forces for the fourth year

11 October 2019 - Parimatch, the international betting holding, today announces the renewal of its sponsorship agreement for the fourth consecutive season with APOEL FC - Cyprus’ most successful football team. As part of the renewed sponsorship deal, the Parimatch logo will be displayed on APOEL FC’s players’ sports kit for another year, and the partners will continue to work together on charitable and community-led initiatives. Prodromos Petrides, President of APOEL FC said: "We are very excited to embark on yet another successful year of what we hope is a long and fruitful partnership with Parimatch. Each year we embark on even more ambitious projects together. The new powerful Parimatch logo, with its electric yellow color, is proudly displayed on the APOEL jersey as well as on the modern training center, which was named "Parimatch-Archangelos" last year." The successful partnership between Parimatch and APOEL is not just limited to sports but is underpinned by a commitment to charitable initiatives that benefit the local Cyprus community. Last year Parimatch and APOEL co-operated on support for several charities, with various activities that positively contributed to Cypriot society. Parimatch and APOEL will continue to support the local community and are committed to social responsibility as a key part of their collaboration. Sergey Portnov, CEO of Parimatch Holding said: "For yet another year Parimatch is happy to join forces with the winning team APOEL. For the 7th consecutive season, APOEL was crowned champion of the Cypriot First Division. We are very proud that Parimatch is part of this legendary team’s success and we want our partnership to push beyond our usual sponsorship plans, as strive for victory at every level. In addition to our successful cooperation with APOEL, I would like to reiterate Parimatch’s commitment to the Cypriot market. Although the market is small in size, we believe it is very promising, so we will take all the necessary steps to make Parimatch the leading betting company in Cyprus. My presence here today, as well as the establishment of Parimatch's headquarters in Limassol, demonstrate the importance of Cyprus for Parimatch. We are equally committed to supporting Responsible Gaming Week, organized by our regulator, the National Betting Authority. We encourage gamers to play responsibly and focus on the entertainment factor, rather than the easy money." It has been a landmark year for Parimatch, which announced its partnership with mixed martial arts athlete Conor McGregor and boxing king Mike Tyson. The two Martial Arts Legends and the APOEL blue Legend represent the Parimatch fighting spirit and form the perfect team of winners. There are no obstacles for Conor McGregor and Iron Mike Tyson. They relish challenges and share the same passion for victory as Parimatch. The partners that Parimatch chooses to have one crucial thing in common - they always follow the path to victory without any compromise. They are obsessed with being the best – and proving that nothing is impossible. Stelios Eleftheriou, CEO of Parimatch Cyprus said: "I am very happy that we are extending the agreement with our strategic partner APOEL for the fourth consecutive year. Parimatch and APOEL have common goals and together, we always fight for victory. Together with APOEL we are a team not only fit for the football pitch, but for tackling social issues. In addition to our joint corporate responsibility actions with APOEL, we also support the National Betting Authority’s Responsible Gaming Week. Betting should be fun, and the emphasis should be on entertainment so that it can remain purely a game! We invite players to be informed about Responsible Gaming by visiting responsiblegamingweek.gov.cy where they can also be informed about the various events that will take place until October 13th. I would like to thank APOEL for our excellent cooperation. I hope that it will be even more successful this year, to help us achieve our ambitious goals."

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11 October 2019

Parimatch and APOEL to join forces for the fourth year

11 October 2019 - Parimatch, the international betting holding, today announces the renewal of its sponsorship agreement for the fourth consecutive season with APOEL FC - Cyprus’ most successful football team. As part of the renewed sponsorship deal, the Parimatch logo will be displayed on APOEL FC’s players’ sports kit for another year, and the partners will continue to work together on charitable and community-led initiatives. Prodromos Petrides, President of APOEL FC said: "We are very excited to embark on yet another successful year of what we hope is a long and fruitful partnership with Parimatch. Each year we embark on even more ambitious projects together. The new powerful Parimatch logo, with its electric yellow color, is proudly displayed on the APOEL jersey as well as on the modern training center, which was named "Parimatch-Archangelos" last year." The successful partnership between Parimatch and APOEL is not just limited to sports but is underpinned by a commitment to charitable initiatives that benefit the local Cyprus community. Last year Parimatch and APOEL co-operated on support for several charities, with various activities that positively contributed to Cypriot society. Parimatch and APOEL will continue to support the local community and are committed to social responsibility as a key part of their collaboration. Sergey Portnov, CEO of Parimatch Holding said: "For yet another year Parimatch is happy to join forces with the winning team APOEL. For the 7th consecutive season, APOEL was crowned champion of the Cypriot First Division. We are very proud that Parimatch is part of this legendary team’s success and we want our partnership to push beyond our usual sponsorship plans, as strive for victory at every level. In addition to our successful cooperation with APOEL, I would like to reiterate Parimatch’s commitment to the Cypriot market. Although the market is small in size, we believe it is very promising, so we will take all the necessary steps to make Parimatch the leading betting company in Cyprus. My presence here today, as well as the establishment of Parimatch's headquarters in Limassol, demonstrate the importance of Cyprus for Parimatch. We are equally committed to supporting Responsible Gaming Week, organized by our regulator, the National Betting Authority. We encourage gamers to play responsibly and focus on the entertainment factor, rather than the easy money." It has been a landmark year for Parimatch, which announced its partnership with mixed martial arts athlete Conor McGregor and boxing king Mike Tyson. The two Martial Arts Legends and the APOEL blue Legend represent the Parimatch fighting spirit and form the perfect team of winners. There are no obstacles for Conor McGregor and Iron Mike Tyson. They relish challenges and share the same passion for victory as Parimatch. The partners that Parimatch chooses to have one crucial thing in common - they always follow the path to victory without any compromise. They are obsessed with being the best – and proving that nothing is impossible. Stelios Eleftheriou, CEO of Parimatch Cyprus said: "I am very happy that we are extending the agreement with our strategic partner APOEL for the fourth consecutive year. Parimatch and APOEL have common goals and together, we always fight for victory. Together with APOEL we are a team not only fit for the football pitch, but for tackling social issues. In addition to our joint corporate responsibility actions with APOEL, we also support the National Betting Authority’s Responsible Gaming Week. Betting should be fun, and the emphasis should be on entertainment so that it can remain purely a game! We invite players to be informed about Responsible Gaming by visiting responsiblegamingweek.gov.cy where they can also be informed about the various events that will take place until October 13th. I would like to thank APOEL for our excellent cooperation. I hope that it will be even more successful this year, to help us achieve our ambitious goals."

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Parimatch shortlisted for SBC Awards 2019

We have great news to share! Parimatch, the international betting holding, is shortlisted for the prestigious SBC Awards 2019 in four categories. Winners will be announced at the awards which take place on the 3rd December at Battersea Evolution in London. The annual SBC Awards recognize the achievements of operators and affiliates, as well as suppliers from across all the major disciplines including payments, marketing, platforms, and data. It is an honor to be shortlisted as a finalist for the second year in a row for this significant industry event. Last year Parimatch’s CEO, Sergey Portnov won the highly coveted “Leader of the Year” accolade at the SBC Awards. It was the first time Parimatch received nominations at the event, but since then we have continued to submit award entries as we have a lot of exciting work to showcase! This year we are fired up to win at the SBC Awards in the following categories: Esports Operator of the Year Marketing Campaign of the Year, with our “Fired up to win” campaign Sponsorship of the Year Employer of the Year The winners of the Operator and Affiliate Awards will be chosen by the industry, with everyone who attended this year’s Betting on Football and Betting on Sports conferences eligible to vote. However, the Supplier Awards will be decided by a panel of judges, who have been handpicked for their ability to identify the potentially industry-changing innovations amongst the shortlisted entries. The Parimatch team is looking forward to the event and believes this year’s results will be no less fruitful than in 2018. Read more about each nomination and why Parimatch deserves to win in upcoming articles next week.

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Parimatch shortlisted for SBC Awards 2019

We have great news to share! Parimatch, the international betting holding, is shortlisted for the prestigious SBC Awards 2019 in four categories. Winners will be announced at the awards which take place on the 3rd December at Battersea Evolution in London. The annual SBC Awards recognize the achievements of operators and affiliates, as well as suppliers from across all the major disciplines including payments, marketing, platforms, and data. It is an honor to be shortlisted as a finalist for the second year in a row for this significant industry event. Last year Parimatch’s CEO, Sergey Portnov won the highly coveted “Leader of the Year” accolade at the SBC Awards. It was the first time Parimatch received nominations at the event, but since then we have continued to submit award entries as we have a lot of exciting work to showcase! This year we are fired up to win at the SBC Awards in the following categories: Esports Operator of the Year Marketing Campaign of the Year, with our “Fired up to win” campaign Sponsorship of the Year Employer of the Year The winners of the Operator and Affiliate Awards will be chosen by the industry, with everyone who attended this year’s Betting on Football and Betting on Sports conferences eligible to vote. However, the Supplier Awards will be decided by a panel of judges, who have been handpicked for their ability to identify the potentially industry-changing innovations amongst the shortlisted entries. The Parimatch team is looking forward to the event and believes this year’s results will be no less fruitful than in 2018. Read more about each nomination and why Parimatch deserves to win in upcoming articles next week.

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08 October 2019

Developing an in-house sportsbook platform

Parimatch’s Chief Technology Officer Konstantin Obraztsov shares his experience of building Parimatch`s new in-house sportsbook platform Online betting company Parimatch has never shied away from a challenge! Behind the scenes, we have taken on one of the biggest technological challenges in the company’s history - the creation and delivery of a new in-house sportsbook platform. The journey has taken almost five years, and right now we are moving all of our customers onto the new platform, a task which is no mean feat! An internally developed platform has many benefits, but above all, it gives us the flexibility to implement our ideas and innovations at speed. As well as flexibility, the new platform helps us with scaling up in a dynamic way, whereas it was a much slower process when we previously used a third-party supplier. If we want to move into new markets, it will be much easier because new customers will be using our own platform from day one. The new platform takes advantage of cutting-edge cloud technology, which is beneficial when it comes to scaling up, and also saves us money. Using the latest technology makes it easier to maintain our technical systems, and also helps us to attract great people who want to work at a truly innovative business! When building our new platform, it was crucial that we did so with a mobile-first attitude. With more and more people using their mobile phones for all aspects of their lives, not only in betting, we needed to ensure that the platform was suitable for mobile app development. Product development can also be faster when you are in control of your own platform, which means the delivery of our product development strategy is now firmly in our hands. When it comes to product development, we tend to have a pipeline looking six months into the future, and is tailor-made to the various countries we operate in. For example, in one market we might need to promote egaming or esports, whilst in another, it is more important to promote UFC. This is where an in-house platform truly comes into its own. We have the freedom to adapt to each of our brands in different markets very quickly. Of course, Parimatch’s customers have no idea all this work is happening in the background, as the new platform still has the same look, feel, functionality and great betting experience that they are used to!

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08 October 2019

Developing an in-house sportsbook platform

Parimatch’s Chief Technology Officer Konstantin Obraztsov shares his experience of building Parimatch`s new in-house sportsbook platform Online betting company Parimatch has never shied away from a challenge! Behind the scenes, we have taken on one of the biggest technological challenges in the company’s history - the creation and delivery of a new in-house sportsbook platform. The journey has taken almost five years, and right now we are moving all of our customers onto the new platform, a task which is no mean feat! An internally developed platform has many benefits, but above all, it gives us the flexibility to implement our ideas and innovations at speed. As well as flexibility, the new platform helps us with scaling up in a dynamic way, whereas it was a much slower process when we previously used a third-party supplier. If we want to move into new markets, it will be much easier because new customers will be using our own platform from day one. The new platform takes advantage of cutting-edge cloud technology, which is beneficial when it comes to scaling up, and also saves us money. Using the latest technology makes it easier to maintain our technical systems, and also helps us to attract great people who want to work at a truly innovative business! When building our new platform, it was crucial that we did so with a mobile-first attitude. With more and more people using their mobile phones for all aspects of their lives, not only in betting, we needed to ensure that the platform was suitable for mobile app development. Product development can also be faster when you are in control of your own platform, which means the delivery of our product development strategy is now firmly in our hands. When it comes to product development, we tend to have a pipeline looking six months into the future, and is tailor-made to the various countries we operate in. For example, in one market we might need to promote egaming or esports, whilst in another, it is more important to promote UFC. This is where an in-house platform truly comes into its own. We have the freedom to adapt to each of our brands in different markets very quickly. Of course, Parimatch’s customers have no idea all this work is happening in the background, as the new platform still has the same look, feel, functionality and great betting experience that they are used to!

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07 October 2019

Betting is a form of entertainment…

Betting is a form of entertainment… but we must support and protect our customers when the fun stops Gambling is a great way to have fun, escape from the monotony of everyday life and bring entertainment into your life. However, sometimes for a very small amount of people the fun and entertainment stops and becomes a burden. Gambling operators recognize this and want to eliminate the negative consequences of gambling for their customers. After all, our customers include friends, family, and people we can relate to who also love sports and the spirit of competition. It also makes sense from a business perspective, as we want happy customers who will continue to be able to use our products: We can identify several "battlefields" in the War of responsible gambling: Protection of vulnerable players Prevention of underage gambling Security measures against criminal activity Protection of online payments and confidentiality of information Responsible Marketing Let's take a detailed look at each area: Protection of vulnerable players This is one of the most important areas. Some players may exhibit an excessive passion for casino games or sports betting activities and spend most of their lives betting, as well as a lot of money (sometimes not their own). To avoid this, there are many different tactics we use - one of which is the player’s self-exclusion. Self-exclusion of a player is his conscious decision in limiting himself access to our products, setting limits on money spent. If things are drastic, then the player can block himself on the website for a certain period or forever. The best way of helping problem gamblers is by helping them to understand their own risks and take their own measures to avoid them. In many countries where gambling is regulated or licensed, the possibility of self-exclusion is required by law. For example, in Sweden in just one month more than 20,000 people took part in the national player self-exclusion program. In Denmark, it is possible for players to exclude themselves from all online gambling in the country. But it’s not always possible for a person to stop on their own in time, so Belgium and the Netherlands provide restrictions on gambling at the request of a close relative of the player. Scientists have conducted research and proved that a joint bank account can save you from unnecessary spending on gambling and this is another weapon in the fight for responsible gambling. Prevention of underage gambling Young people who have not reached the age of 18-21 simply should not be gambling money. In most countries, this is prohibited by law. Online operators, in turn, should make every effort to ensure that their sites are not visited by underage players. It is important to develop special stringent registration processes and conduct regular checks that guarantee the age of the players, as many teenagers try to trick the system and create false accounts. We also believe it is important for parents and teachers to educate teenagers about the dangers of gambling and unusual activity. Security measures against criminal activity Scammers are increasingly moving from real life to online platforms and endangering these sites associated with online financial transactions. Gambling sites are often subject to malicious viruses and hacker attacks. It is the duty of operators to constantly update their software and programs to detect and block such attacks. Protection of online payments and confidentiality of information Gambling operators know a lot about their customers: names, addresses, phone numbers and more. Therefore, they are required to take all measures in order to hide this information from prying eyes. To do this, operators regularly introduce new technical solutions, mechanisms, and tools to protect information. Operators must ensure uninterrupted operation during financial transactions and use only verified payment services with reliable protection against fraud. The protection and confidentiality of the client's personal and financial data is the direct responsibility of the operator. Responsible Marketing Gambling operators are finding more and more new advertising solutions to attract customers, but there are red lines, that should not be crossed. There are special statutory corpuses of advertising, which must be observed. In particular, advertising should not attract the attention of minors (for example, multi-copy materials) and it should not be oriented towards addicted players. Parimatch cares about its customers and truly believes that gambling should be about entertainment, leisure, and love for sports - not a means of earning. Comprehensive compliance around responsible gaming will help to eliminate any risks and should enhance the gamblers’ experience. We have our own mechanisms and use all the tools we have available to protect our customers. If you realize that you or someone close to you has betting and/or gambling addiction, we advise you to call the helpline 1454 (Cyprus) to speak to a special advisor of the Multiple Intervention Centre, Mental Health Services of the Ministry of Health (MIC). Helpline 1456 (Cyprus) of the PERSEAS Counselling Center for Adolescents and Family also provides free of charge advisory support to adolescents and young adults up to 22 years of age and their family. Once you admit that you have an addiction problem, it is much easier to find help and to change your life for the better.

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07 October 2019

Betting is a form of entertainment…

Betting is a form of entertainment… but we must support and protect our customers when the fun stops Gambling is a great way to have fun, escape from the monotony of everyday life and bring entertainment into your life. However, sometimes for a very small amount of people the fun and entertainment stops and becomes a burden. Gambling operators recognize this and want to eliminate the negative consequences of gambling for their customers. After all, our customers include friends, family, and people we can relate to who also love sports and the spirit of competition. It also makes sense from a business perspective, as we want happy customers who will continue to be able to use our products: We can identify several "battlefields" in the War of responsible gambling: Protection of vulnerable players Prevention of underage gambling Security measures against criminal activity Protection of online payments and confidentiality of information Responsible Marketing Let's take a detailed look at each area: Protection of vulnerable players This is one of the most important areas. Some players may exhibit an excessive passion for casino games or sports betting activities and spend most of their lives betting, as well as a lot of money (sometimes not their own). To avoid this, there are many different tactics we use - one of which is the player’s self-exclusion. Self-exclusion of a player is his conscious decision in limiting himself access to our products, setting limits on money spent. If things are drastic, then the player can block himself on the website for a certain period or forever. The best way of helping problem gamblers is by helping them to understand their own risks and take their own measures to avoid them. In many countries where gambling is regulated or licensed, the possibility of self-exclusion is required by law. For example, in Sweden in just one month more than 20,000 people took part in the national player self-exclusion program. In Denmark, it is possible for players to exclude themselves from all online gambling in the country. But it’s not always possible for a person to stop on their own in time, so Belgium and the Netherlands provide restrictions on gambling at the request of a close relative of the player. Scientists have conducted research and proved that a joint bank account can save you from unnecessary spending on gambling and this is another weapon in the fight for responsible gambling. Prevention of underage gambling Young people who have not reached the age of 18-21 simply should not be gambling money. In most countries, this is prohibited by law. Online operators, in turn, should make every effort to ensure that their sites are not visited by underage players. It is important to develop special stringent registration processes and conduct regular checks that guarantee the age of the players, as many teenagers try to trick the system and create false accounts. We also believe it is important for parents and teachers to educate teenagers about the dangers of gambling and unusual activity. Security measures against criminal activity Scammers are increasingly moving from real life to online platforms and endangering these sites associated with online financial transactions. Gambling sites are often subject to malicious viruses and hacker attacks. It is the duty of operators to constantly update their software and programs to detect and block such attacks. Protection of online payments and confidentiality of information Gambling operators know a lot about their customers: names, addresses, phone numbers and more. Therefore, they are required to take all measures in order to hide this information from prying eyes. To do this, operators regularly introduce new technical solutions, mechanisms, and tools to protect information. Operators must ensure uninterrupted operation during financial transactions and use only verified payment services with reliable protection against fraud. The protection and confidentiality of the client's personal and financial data is the direct responsibility of the operator. Responsible Marketing Gambling operators are finding more and more new advertising solutions to attract customers, but there are red lines, that should not be crossed. There are special statutory corpuses of advertising, which must be observed. In particular, advertising should not attract the attention of minors (for example, multi-copy materials) and it should not be oriented towards addicted players. Parimatch cares about its customers and truly believes that gambling should be about entertainment, leisure, and love for sports - not a means of earning. Comprehensive compliance around responsible gaming will help to eliminate any risks and should enhance the gamblers’ experience. We have our own mechanisms and use all the tools we have available to protect our customers. If you realize that you or someone close to you has betting and/or gambling addiction, we advise you to call the helpline 1454 (Cyprus) to speak to a special advisor of the Multiple Intervention Centre, Mental Health Services of the Ministry of Health (MIC). Helpline 1456 (Cyprus) of the PERSEAS Counselling Center for Adolescents and Family also provides free of charge advisory support to adolescents and young adults up to 22 years of age and their family. Once you admit that you have an addiction problem, it is much easier to find help and to change your life for the better.

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Regulatory compliance at Parimatch

Disruption and risk-taking are in our DNA… but not when it comes to regulatory compliance. Maksym Liashko explains. At Parimatch we are proud of our culture of risk-taking, breaking conventions and daring to be different to best support our customers. However, one area where to do not push boundaries or break rules is compliance. We are challenging big brands to become one of the leading players in the CIS region but we are doing this through the quality of our product and increasing brand awareness via marketing strategies, not by taking short-cuts. We actually feel that compliance is an important asset to help maximize the value of the company in the long-term by improving our brand reputation with customers and stakeholders alike. With compliance, our approach is to strike a balance and achieve a “win-win-win” with our client, the regulator in the market and our company. Each party should be happy. Sometimes there exist cases when a company aims to meet the regulator’s requirements and the players’ rights when it is not practicable operationally. We aim to strike a balance where players` interests are taken into account. For example, we always consider factors like service usability and ease of registration – and how we can improve them within the boundaries of local regulations. This year our 350 strong IT team have developed a new software platform and brand design which we are launching across our operation. Although the focus of the design is to improve the efficiency and customer experience of our operations, including our consumer user interface. Our new platform will also provide a flexible platform to support any changes that we need to make to meet new regulatory changes at a software level making it easier for us to integrate them into our operations. One of the best ways for us to achieve the win, win, win scenario is by developing a good dialogue and working relationship with the regulators in the countries where we operate. It is very much a two-way process. The regulator is interested in our opinion on market developments and understanding best practices from our experiences operating in many different markets. Furthermore, when we are launching a new product or process, the dialogue can ensure that we are aligned at the concept level. On the other side, they give us advance warning on any regulatory developments, allowing time for feedback, preparation, and implementation. If we are entering a new market, we work with the regulator to analyze all their requirements and integrate them into our IT platform and bring them to automation before launching. If the platform is not ready and we need to implement some regulatory requirements manually and quickly then we risk making mistakes. One market where we hope to use our new software platform to develop automated processes for new regulations is Ukraine. The new president of the country has expressed interest in reforming the legislation that regulates gambling, allowing compliant and responsible betting companies to obtain local licenses. We are making great efforts to share all our knowledge about the regulation of gambling in different countries and their preparation of draft laws to support any reforms – and look forward seeing the progress in the coming years. Maksym Liashko, Partner and Legal Director.

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Regulatory compliance at Parimatch

Disruption and risk-taking are in our DNA… but not when it comes to regulatory compliance. Maksym Liashko explains. At Parimatch we are proud of our culture of risk-taking, breaking conventions and daring to be different to best support our customers. However, one area where to do not push boundaries or break rules is compliance. We are challenging big brands to become one of the leading players in the CIS region but we are doing this through the quality of our product and increasing brand awareness via marketing strategies, not by taking short-cuts. We actually feel that compliance is an important asset to help maximize the value of the company in the long-term by improving our brand reputation with customers and stakeholders alike. With compliance, our approach is to strike a balance and achieve a “win-win-win” with our client, the regulator in the market and our company. Each party should be happy. Sometimes there exist cases when a company aims to meet the regulator’s requirements and the players’ rights when it is not practicable operationally. We aim to strike a balance where players` interests are taken into account. For example, we always consider factors like service usability and ease of registration – and how we can improve them within the boundaries of local regulations. This year our 350 strong IT team have developed a new software platform and brand design which we are launching across our operation. Although the focus of the design is to improve the efficiency and customer experience of our operations, including our consumer user interface. Our new platform will also provide a flexible platform to support any changes that we need to make to meet new regulatory changes at a software level making it easier for us to integrate them into our operations. One of the best ways for us to achieve the win, win, win scenario is by developing a good dialogue and working relationship with the regulators in the countries where we operate. It is very much a two-way process. The regulator is interested in our opinion on market developments and understanding best practices from our experiences operating in many different markets. Furthermore, when we are launching a new product or process, the dialogue can ensure that we are aligned at the concept level. On the other side, they give us advance warning on any regulatory developments, allowing time for feedback, preparation, and implementation. If we are entering a new market, we work with the regulator to analyze all their requirements and integrate them into our IT platform and bring them to automation before launching. If the platform is not ready and we need to implement some regulatory requirements manually and quickly then we risk making mistakes. One market where we hope to use our new software platform to develop automated processes for new regulations is Ukraine. The new president of the country has expressed interest in reforming the legislation that regulates gambling, allowing compliant and responsible betting companies to obtain local licenses. We are making great efforts to share all our knowledge about the regulation of gambling in different countries and their preparation of draft laws to support any reforms – and look forward seeing the progress in the coming years. Maksym Liashko, Partner and Legal Director.

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16 September 2019

Stepan Shulga reflects on “The International” gaming competition

The e-sports world came together in Shanghai a few weeks ago for the biggest event in the industry’s calendar, The International competition. Now in its 9th year, 18 teams fought it out in the Dota 2 arena, at what is now officially the largest e-sports tournament in the world. The crowd-funded prize pot reached a whopping $34 million, the largest in e-sports history. The final battle saw Team Liquid and OG - both previous winners of the competition, go head to head. Those lucky enough to be in Shanghai were treated to a nail-biting final, which saw OG take the crown and become the competition’s first repeat winners. Although Virtus.pro, the Parimatch sponsored team didn’t reach the final, they walked away with almost $675,000 in prize money and were the highest placed CIS team in the competition. The team has a lot to be proud of as they look towards qualifying for the 2020 competition by playing the Dota Pro Circuit. The popularity of e-sports shows no sign of waning, at Parimatch we spotted the opportunities within the e-sports industry quite a while ago. It wasn’t long ago that making the move into esports betting was seen as a crazy experiment for a legacy bookmaker like us. But our determination and high-risk high reward strategy paid off and we are now a leading e-sports betting partner. This years’ The International tournament saw over 55,000 players place just shy of a million bets with Parimatch, a record for us too! It just goes to show that anybody can make it like a champion in their field if they are prepared to brave the risks in order to succeed.

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16 September 2019

Stepan Shulga reflects on “The International” gaming competition

The e-sports world came together in Shanghai a few weeks ago for the biggest event in the industry’s calendar, The International competition. Now in its 9th year, 18 teams fought it out in the Dota 2 arena, at what is now officially the largest e-sports tournament in the world. The crowd-funded prize pot reached a whopping $34 million, the largest in e-sports history. The final battle saw Team Liquid and OG - both previous winners of the competition, go head to head. Those lucky enough to be in Shanghai were treated to a nail-biting final, which saw OG take the crown and become the competition’s first repeat winners. Although Virtus.pro, the Parimatch sponsored team didn’t reach the final, they walked away with almost $675,000 in prize money and were the highest placed CIS team in the competition. The team has a lot to be proud of as they look towards qualifying for the 2020 competition by playing the Dota Pro Circuit. The popularity of e-sports shows no sign of waning, at Parimatch we spotted the opportunities within the e-sports industry quite a while ago. It wasn’t long ago that making the move into esports betting was seen as a crazy experiment for a legacy bookmaker like us. But our determination and high-risk high reward strategy paid off and we are now a leading e-sports betting partner. This years’ The International tournament saw over 55,000 players place just shy of a million bets with Parimatch, a record for us too! It just goes to show that anybody can make it like a champion in their field if they are prepared to brave the risks in order to succeed.

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Parimatch CEO Sergey Portnov places his bets on the future of sports bookmaking

Change is on the horizon - very soon there will be over 100 new betting sites targeting the 18-25 years old demographic, representing a 70% chance. As a result of such a saturated market and shifting dynamics; user experience, marketing strategy, and a risk-taking approach will become vital to bookmakers’ competitiveness, let alone gaining market share. Speaking at World Gaming Executive Summit 2019, Sergey Portnov gave his take on what is coming down the line for sports betting. Sports betting is booming, driven by increased accessibility (mobile betting), emerging games (eSports) and advances in technology (improved user interface). With growing marketing budgets and loan-to-value ratio, bookmakers will become a unique source of sports and game content. Betting businesses will run sport competitions to ensure an “always-on” live-betting proposition, meaning that fast sports will dominate. In order to drive innovation and re-energize company culture, many betting businesses will also transform their senior leadership teams. Leaders will need to be willing to take risks, be hungry for success and move away from the status quo. The probability of such changes is 62%. With new leaders will also come new vision, and major bookmakers will reconsider branding, adapting their brand voice and product offering to appeal to the new generation of players. The next major industry shift will be in payments, with the launch of new payment solutions. Bookmakers will finally start building USPs around payment methods. In the past few years, the online gaming industry has been driving innovation in online payments and global payment technology has allowed betting providers to expand into new markets quickly. However it is no longer enough for payments to be safe and secure; payments must be quick, allowing for withdrawal in minutes, with next-level integration with PSPs and banks. In this way, payments will be a key differentiator between bookmarkers – even more important than odds. Sports streaming will also be disrupted, for the better. Streaming will become higher quality, with HD visuals, a highlights feed, interactive stream and capability for replays. Increasingly, customers want access to a variety of broadcasts, with no time delays, in order to facilitate a wide-ranging and seamless live-betting experience. There’s lots of debate around offshore markets vs regulated markets. It’s a fact that offshore markets grow faster – they have the flexibility to adapt and establish their own ways of operating. This trend will continue as long as players in these markets are unrestricted by regulation – which is often when payment solutions and digital marketing perform best. Finally, and this will surprise and scare many in equal measures, cybersport will no longer be the newcomer, and will account for 10% of revenue for betting operators. The industry is worth over $1 billion in marketing revenue and attracts a loyal young audience. Fans flock from all over the world to major tournaments, and so we will see more and more sponsors capitalize on the meteoric rise in the sport’s popularity. One thing is for sure, the tide is turning and bookmakers face two options: innovate or die.

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Parimatch CEO Sergey Portnov places his bets on the future of sports bookmaking

Change is on the horizon - very soon there will be over 100 new betting sites targeting the 18-25 years old demographic, representing a 70% chance. As a result of such a saturated market and shifting dynamics; user experience, marketing strategy, and a risk-taking approach will become vital to bookmakers’ competitiveness, let alone gaining market share. Speaking at World Gaming Executive Summit 2019, Sergey Portnov gave his take on what is coming down the line for sports betting. Sports betting is booming, driven by increased accessibility (mobile betting), emerging games (eSports) and advances in technology (improved user interface). With growing marketing budgets and loan-to-value ratio, bookmakers will become a unique source of sports and game content. Betting businesses will run sport competitions to ensure an “always-on” live-betting proposition, meaning that fast sports will dominate. In order to drive innovation and re-energize company culture, many betting businesses will also transform their senior leadership teams. Leaders will need to be willing to take risks, be hungry for success and move away from the status quo. The probability of such changes is 62%. With new leaders will also come new vision, and major bookmakers will reconsider branding, adapting their brand voice and product offering to appeal to the new generation of players. The next major industry shift will be in payments, with the launch of new payment solutions. Bookmakers will finally start building USPs around payment methods. In the past few years, the online gaming industry has been driving innovation in online payments and global payment technology has allowed betting providers to expand into new markets quickly. However it is no longer enough for payments to be safe and secure; payments must be quick, allowing for withdrawal in minutes, with next-level integration with PSPs and banks. In this way, payments will be a key differentiator between bookmarkers – even more important than odds. Sports streaming will also be disrupted, for the better. Streaming will become higher quality, with HD visuals, a highlights feed, interactive stream and capability for replays. Increasingly, customers want access to a variety of broadcasts, with no time delays, in order to facilitate a wide-ranging and seamless live-betting experience. There’s lots of debate around offshore markets vs regulated markets. It’s a fact that offshore markets grow faster – they have the flexibility to adapt and establish their own ways of operating. This trend will continue as long as players in these markets are unrestricted by regulation – which is often when payment solutions and digital marketing perform best. Finally, and this will surprise and scare many in equal measures, cybersport will no longer be the newcomer, and will account for 10% of revenue for betting operators. The industry is worth over $1 billion in marketing revenue and attracts a loyal young audience. Fans flock from all over the world to major tournaments, and so we will see more and more sponsors capitalize on the meteoric rise in the sport’s popularity. One thing is for sure, the tide is turning and bookmakers face two options: innovate or die.

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All eyes are on Shanghai: “The International” annual gaming competition

Parimatch’s Head of e-sports Stepan Shulga looks ahead to this year’s “The International” annual gaming competition August is here, the month when the entire e-sports community waits in anticipation for the largest competition in the e-sports calendar to begin. “The International” sees competitors fight it out in the online battle arena of Dota2, for the chance to win millions of dollars in prize money. This year the venue is in Shanghai, the first time the competition has been held in China. The clever people at Valve Corporation, developers of the Dota2 universe came up with the idea of crowdfunding the prize money, giving fans and players the opportunity to have an impact on the size of the prize fund. At the time of writing, the prize pot currently stands at $32 million USD, almost as much as the French football team made when they lifted the World Cup trophy in 2019!  Admittedly, the prize money will be shared amongst 16 teams, but it is still a life-changing amount. But why does The International matter to Parimatch?  From a commercial perspective - you may be surprised to hear that the number of bets we take on the event is similar to what we see with more traditional sports, and we see great loyalty towards e-sports teams from young adults. It also matters because we sponsor the successful e-gaming team Virtus.pro. It gives us great pride to say that Virtus.pro is one of the top three e-gaming teams, and is one of the favourites to win this year’s competition. Parimatch has a reputation for partnering with sporting winners! For now, we wait with bated breath for the tournament to start on the 20th August, and wish our friends at Virtus.pro the best of luck as they continue to conquer the e-sports world!

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All eyes are on Shanghai: “The International” annual gaming competition

Parimatch’s Head of e-sports Stepan Shulga looks ahead to this year’s “The International” annual gaming competition August is here, the month when the entire e-sports community waits in anticipation for the largest competition in the e-sports calendar to begin. “The International” sees competitors fight it out in the online battle arena of Dota2, for the chance to win millions of dollars in prize money. This year the venue is in Shanghai, the first time the competition has been held in China. The clever people at Valve Corporation, developers of the Dota2 universe came up with the idea of crowdfunding the prize money, giving fans and players the opportunity to have an impact on the size of the prize fund. At the time of writing, the prize pot currently stands at $32 million USD, almost as much as the French football team made when they lifted the World Cup trophy in 2019!  Admittedly, the prize money will be shared amongst 16 teams, but it is still a life-changing amount. But why does The International matter to Parimatch?  From a commercial perspective - you may be surprised to hear that the number of bets we take on the event is similar to what we see with more traditional sports, and we see great loyalty towards e-sports teams from young adults. It also matters because we sponsor the successful e-gaming team Virtus.pro. It gives us great pride to say that Virtus.pro is one of the top three e-gaming teams, and is one of the favourites to win this year’s competition. Parimatch has a reputation for partnering with sporting winners! For now, we wait with bated breath for the tournament to start on the 20th August, and wish our friends at Virtus.pro the best of luck as they continue to conquer the e-sports world!

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Nine years of successful customer support

As a well-established international betting business, we strive to find bespoke solutions for each customer inquiry, with the aim of offering the best customer service in the industry. Tatiana Lyubchenko, Head of Customer Support Parimatch, shares her experiences. What is the main function of the Customer Support department? The customer support we offer at Parimatch stands out from our competitors. First and foremost, it is the talented and dedicated customer support team who deliver a superior service to our customers which makes the department so successful. There are also other differences between us and other betting companies: Our team communicates with customers using nine different channels, meaning that they can use whichever method they prefer to contact us, whether that be via the telephone, instant messenger or social media. Time is one of the things our customers value the most, so we try to respond to them as quickly as possible. This is why keeping track of operational efficiencies is critical to our service. Our team speaks six languages. We attempt to predict and in turn answer the questions of our key customers before they contact us. Customer support at Parimatch has five key teams: Incoming line - answers, calls, and emails. Social media monitoring - the answering of WhatsApp, Telegram, Facebook, and forums messages. Sales department: works with potential and current customers who have previously played with us. Quality control and training – the team select and train new customer support specialists, carry out monthly employee assessments, prepare internal reports as well as deliver employee engagement initiatives. VIP department - working with VIP clients to deal with any requests. What effect has the rebranding had on the Customer Support department? Parimatch’s rebranding was one of the critical projects of last year. In customer support, the rebranding has resulted in two new workstreams: The collection and processing of feedback from customers on the new branding. A differentiated service provided to customers depending on age and location. At present, Parimatch’s standard customer support is offered in 16 locations. The way we communicate with our customers in each region and age group is different, depending on local customs and communication preferences amongst the age group. For example, under 25s in Eastern Europe prefer: Messages should be short We do not use templated and transition phrases; communication depends on regional aspects Emojis and GIFs to express emotions Esports language and phrases However, a customer who is over 35 from Central Asia needs an entirely different approach: Detailed explanations Spoken to with respect Prefer verbal communication over text messages How does it work with VIP customers based in different regions? When it comes to our VIPs, we are dedicated to providing a premier service catered to the individual requirements of the player. Being a VIP client of Parimatch means having a personal VIP manager, receiving gifts on special occasions, access to benefits with our partners, and the speedy resolution of issues 24 hours a day. The VIP manager makes payments and solves any issues with the VIP’s account before they are even aware that there is a problem. For example, if a customer enters a password incorrectly, after two minutes the VIP manager contacts the customer to help them. How do we deal with negative feedback? Working in customer support, negativity from customers is inevitable. According to our statistics, 90% of all client requests are complaints. Therefore, resistance to stress and the ability to work with complaints are a critical skill of our customer support specialists. There are four basic rules to follow when dealing with a customer who has had a negative experience: A calm voice An understanding of the client's complaint The offer of a clear, structured and professional answer Aim to exceed the customer’s expectations What does the future hold? The main focus for the next six months will be to: Continue to develop our service by introducing more specialist teams Update our CRM system so that we can be even more customer-oriented. Change the approach to our evaluation system. In the future, an estimate of the operator's performance during the reporting period will be exhibited by the client, and not by the manager. There are also several projects planned to help speed up response time. Although we already offer a high level of support, it is critical that we don’t get complacent and continue to improve the support we give to all of our customers.

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Nine years of successful customer support

As a well-established international betting business, we strive to find bespoke solutions for each customer inquiry, with the aim of offering the best customer service in the industry. Tatiana Lyubchenko, Head of Customer Support Parimatch, shares her experiences. What is the main function of the Customer Support department? The customer support we offer at Parimatch stands out from our competitors. First and foremost, it is the talented and dedicated customer support team who deliver a superior service to our customers which makes the department so successful. There are also other differences between us and other betting companies: Our team communicates with customers using nine different channels, meaning that they can use whichever method they prefer to contact us, whether that be via the telephone, instant messenger or social media. Time is one of the things our customers value the most, so we try to respond to them as quickly as possible. This is why keeping track of operational efficiencies is critical to our service. Our team speaks six languages. We attempt to predict and in turn answer the questions of our key customers before they contact us. Customer support at Parimatch has five key teams: Incoming line - answers, calls, and emails. Social media monitoring - the answering of WhatsApp, Telegram, Facebook, and forums messages. Sales department: works with potential and current customers who have previously played with us. Quality control and training – the team select and train new customer support specialists, carry out monthly employee assessments, prepare internal reports as well as deliver employee engagement initiatives. VIP department - working with VIP clients to deal with any requests. What effect has the rebranding had on the Customer Support department? Parimatch’s rebranding was one of the critical projects of last year. In customer support, the rebranding has resulted in two new workstreams: The collection and processing of feedback from customers on the new branding. A differentiated service provided to customers depending on age and location. At present, Parimatch’s standard customer support is offered in 16 locations. The way we communicate with our customers in each region and age group is different, depending on local customs and communication preferences amongst the age group. For example, under 25s in Eastern Europe prefer: Messages should be short We do not use templated and transition phrases; communication depends on regional aspects Emojis and GIFs to express emotions Esports language and phrases However, a customer who is over 35 from Central Asia needs an entirely different approach: Detailed explanations Spoken to with respect Prefer verbal communication over text messages How does it work with VIP customers based in different regions? When it comes to our VIPs, we are dedicated to providing a premier service catered to the individual requirements of the player. Being a VIP client of Parimatch means having a personal VIP manager, receiving gifts on special occasions, access to benefits with our partners, and the speedy resolution of issues 24 hours a day. The VIP manager makes payments and solves any issues with the VIP’s account before they are even aware that there is a problem. For example, if a customer enters a password incorrectly, after two minutes the VIP manager contacts the customer to help them. How do we deal with negative feedback? Working in customer support, negativity from customers is inevitable. According to our statistics, 90% of all client requests are complaints. Therefore, resistance to stress and the ability to work with complaints are a critical skill of our customer support specialists. There are four basic rules to follow when dealing with a customer who has had a negative experience: A calm voice An understanding of the client's complaint The offer of a clear, structured and professional answer Aim to exceed the customer’s expectations What does the future hold? The main focus for the next six months will be to: Continue to develop our service by introducing more specialist teams Update our CRM system so that we can be even more customer-oriented. Change the approach to our evaluation system. In the future, an estimate of the operator's performance during the reporting period will be exhibited by the client, and not by the manager. There are also several projects planned to help speed up response time. Although we already offer a high level of support, it is critical that we don’t get complacent and continue to improve the support we give to all of our customers.

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It’s time: Parimatch and UFC celebrate a year of successes

It has been just one year since we partnered up with mixed martial arts organization Ultimate Fighting Championship (UFC), but as is the case for fighters in the octagon, progress can be made very quickly with the right mentality. And sure enough, since July 2018, both UFC and Parimatch have been on the offensive, the US-based MMA company making its first strides into Russia to hold the most attended fight night of the year; Mark Hunt vs. Alexei ‘Boa Constrictor’ Oleinik. The victory earned Oleinik ‘Performance of the Night’ and increased his profile as one of the sport’s toughest competitors. Having noticed the icon’s fighting spirit, we announced Oleinik as an ambassador last April, joining the ranks of Conor McGregor, who we signed on as brand ambassador in early February. In a year where UFC smashed its previous pay-per-view record by 800,000 and October’s Khabib vs. McGregor fight night hit 2,400,000 views, we broke records of our own; with the same fight bringing in more new players for Parimatch than any other sporting event last year. This is what is so exciting about the hype-driven sport of MMA; it differs from other sports as it doesn’t have the same consistency and regularity of events. It’s an event-driven business which pays off with big fights. For example, with the English Premier League, betting turnover is generated every week, but only the Champions League final delivered a higher turnover of bets last year than the Khabib vs. McGregor showdown. But our relationship with UFC is about more than just the metrics. We have a close connection, so for us, the relationship is a coming together of brand ideologies. Our spirit is the same and it is the qualities of freedom and courage which unites sports bettors and octagon brawlers. For Sergey Portnov, our CEO, Mixed Martial Arts have long been a passion and a way of life, and he spotted an opportunity to capitalize on the meteoric rise in popularity of the UFC in order to provide proof of positioning for Parimatch as the most daring betting brand in the market. After an epic year, we’re still just as excited to be in the ring with the UFC as when we joined forces. So here’s to another!

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It’s time: Parimatch and UFC celebrate a year of successes

It has been just one year since we partnered up with mixed martial arts organization Ultimate Fighting Championship (UFC), but as is the case for fighters in the octagon, progress can be made very quickly with the right mentality. And sure enough, since July 2018, both UFC and Parimatch have been on the offensive, the US-based MMA company making its first strides into Russia to hold the most attended fight night of the year; Mark Hunt vs. Alexei ‘Boa Constrictor’ Oleinik. The victory earned Oleinik ‘Performance of the Night’ and increased his profile as one of the sport’s toughest competitors. Having noticed the icon’s fighting spirit, we announced Oleinik as an ambassador last April, joining the ranks of Conor McGregor, who we signed on as brand ambassador in early February. In a year where UFC smashed its previous pay-per-view record by 800,000 and October’s Khabib vs. McGregor fight night hit 2,400,000 views, we broke records of our own; with the same fight bringing in more new players for Parimatch than any other sporting event last year. This is what is so exciting about the hype-driven sport of MMA; it differs from other sports as it doesn’t have the same consistency and regularity of events. It’s an event-driven business which pays off with big fights. For example, with the English Premier League, betting turnover is generated every week, but only the Champions League final delivered a higher turnover of bets last year than the Khabib vs. McGregor showdown. But our relationship with UFC is about more than just the metrics. We have a close connection, so for us, the relationship is a coming together of brand ideologies. Our spirit is the same and it is the qualities of freedom and courage which unites sports bettors and octagon brawlers. For Sergey Portnov, our CEO, Mixed Martial Arts have long been a passion and a way of life, and he spotted an opportunity to capitalize on the meteoric rise in popularity of the UFC in order to provide proof of positioning for Parimatch as the most daring betting brand in the market. After an epic year, we’re still just as excited to be in the ring with the UFC as when we joined forces. So here’s to another!

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